Our Collection is seasonal and limited. Thoughtfully designed with sustainability and statement pieces for the most value. We understand if you’re not 100% satisfied with your order. Please get in touch with us. We would love to make it an easy process for you.
Orders can be exchanged within 21 days from receiving your order.
You have 14 days from receiving your order for a Return/Refund.
We will gladly help in assisting you and making this as easy as we can for you.
Contact us at support@equilibrela.com for a Return Label and Reason before returning or exchanging items. We cannot issue refunds or exchanges for items returned without an email confirmation.
To be eligible for a return, your item(s) must be unused and unworn in the same condition that you received it. It must also be in the original packaging.
Orders placed with discounts are eligible for exchange only. Shipping Rates do not apply.
Within 5-14 days of receiving your return we will inspect it, notify you via e-mail, and process your refund, exchange or store credit.
Returns for refunds are accepted on brand-new unworn items with tags attached if shipped within 14 days of your order delivery date.
We reserve the right not to accept any return if the product shows signs of wear or has been altered from its original condition in any way. It is then up to the customer to arrange shipping if they would like the items sent back to them.
Our packaging is 100% recyclable. We reuse return packaging to reduce waste.
An Email confirmation will be sent to you with instructions. Once confirmation has been sent, please use following address to make returns:
149 South Barrington Avenue Ste. 312
Los Angeles, Ca. 90049
Items must be returned clean, unworn, and with all their tags attached. Naturally any faulty items cannot be returned. Returns of any non-faulty items that are not in condition suitable for resale (i.e., used, washed, damaged, soiled or altered) will not be accepted nor refunded and will be sent back to you.
If for any reason you need to cancel your order, please contact support@equilibrela.com further assistance.
We cannot guarantee that we will be able to cancel your order before it is shipped. Shipping costs are nonrefundable.
FINAL SALE ITEMS
All bodysuits, underwear, or items marked "Final Sale" are considered final sale and cannot be returned once purchased.
You may also find the answer you are looking for on our FAQ page.
